Careers and Internships
Join our dedicated team of professionals who work closely together to achieve our important mission to advance understanding of ecology by exploring New Hampshire’s natural world and our vision of being the premier environmental site in the region.
Careers - NOW HIRING
Squam Lakes Natural Science Center seeks a capable and conscientious individual for a new position on its Development Team at an exciting time. Working closely with the Development and Communications Director, the successful candidate will help achieve the ambitious goals of a new five-year strategic plan. For additional information about Squam Lakes Natural Science Center, see nhnature.org.
This position is one of three reporting to the Development and Communications Director. The others are the Marketing Manager and the Visitor Services Manager. The team works to raise awareness and funds for this dynamic and vital institution with its mission to advance understanding of ecology by exploring New Hampshire’s natural world. This is a full-time, year round, salaried, exempt position with competitive salary and a full range of benefits, starting in early 2017. Occasional evening and weekend work may be required. The job is located in Holderness, New Hampshire.
Major responsibilities include, but are not limited to, the following:
- Coordinate memberships; manage mailing lists and membership renewals
- Develop strategies for increasing numbers of members and membership income
- Update solicitation and thank you letters regularly
- Process new and renewing memberships
- Perform related membership duties as needed, such as front line membership sales and service during periods of high attendance
- Maintain current records in database and in paper files
- Safeguard integrity of database information through data entry corrections and consistent formatting
- Identify funding opportunities from corporate, foundation, and government sources (local, regional, and national)
- Update and maintain a grant calendar
- Stay informed regarding program needs and projects suitable for grant funding
- Write and submit compelling grant proposals
- Write and submit grant reports on time; communicate with funders as required
- Assist with planning, managing, and executing fundraising events
- Assist with soliciting participants, sponsors, and donors for fundraising events
- Track donations; write and send acknowledgement letters
- Assist Marketing Manager to create invitations, marketing promotions, and other event publicity and materials for fundraising events
- Assist with planning, managing, and executing stewardship and cultivation events; attend and interact with participants
- Assist with stewardship projects including: invitations to special events, personal calls to donors, follow up letters after events, etc.
- Keep notes and guest lists for stewardship and cultivation events; enter data into fundraising database
Support the strategic goals of the entire Development Team, which include Annual Fund, Business Sponsorships and Memberships, Planned Giving, Major Gifts, Visitor Services, and other special projects. Work may require assisting with similar projects as needed.
Education, Skills, and Qualifications:
- Bachelor's degree or equivalent work experience in member services, grant writing, fundraising, or related fields
- Work experience in an administrative position, preferably in a non-profit development office
- Excellent writing skills
- Experience working with a fundraising database
- Attention to detail and commitment to data integrity
- Familiarity with web-based grant applications
- Experience working with donors and volunteers
- Excellent customer service skills
- Excellent interpersonal skills and a sense of humor
- Ability to organize, prioritize, and coordinate multiple tasks and meet deadlines
- Willingness to learn new things
- Ability to solve problems
- Ability to work independently
- Proficiency in Microsoft Office
To apply, send cover letter, resume, and three professional references to Development and Communications Director Janet Robertson at email@example.com with Development Officer in the subject line. Electronic applications preferred. Applications will be accepted until position is filled. No phone calls please. Squam Lakes Natural Science Center is an equal opportunity employer and encourages qualified candidates from all backgrounds to apply.
Visitor Services Manager
Squam Lakes Natural Science Center seeks an energetic individual for a new, year round, hourly, non-exempt position starting in March 2017.
The Visitor Services Manager works variable hours (full time from early March to mid-November and part time during the off season). Weekend and occasional evening hours are required. The job is located in Holderness, New Hampshire.
The Visitor Services Manager is responsible for the daily operations of Admissions and the Howling Coyote Gift Shop, as well as logistical support for special events. Broad responsibilities include customer service, staff management, inventory control, and ensuring that the mission of the Science Center is supported by Visitor Services staff members.
Major responsibilities include, but are not limited to, the following:
Visitor and Retail Services:
- Hire, train, supervise, and evaluate Associates
- Develop, communicate, and adjust Associates’ work schedules to provide optimum coverage throughout the season
- Work a regular shift at the Admissions window and Gift Shop as a working supervisor who leads Associates by modeling appropriate customer service behavior
- Assist in answering phones and process cruise reservations; direct calls to appropriate staff; provide customer service
- Become proficient with point-of-sale system; oversee its use to benefit operations
- Provide direction and oversee Lead Associates to research and select merchandise for the gift shop
- Oversee receipt and pricing of merchandise, and reconciliation with packing slips and purchase orders by Associates
- Review invoices from vendors for accuracy. Approve payment in a timely fashion, in order to take full advantage of any discounts available
- Oversee measures for spring opening by ensuring thorough cleaning of gift shop and preparing stock room for incoming inventory
- Facilitate daily updates to Associates
- Supervise the organization and visual presentation of retail merchandise
- Direct annual end of season physical inventory count; record data and produce reports from point-of-sale system
- Ensure merchandise is properly stored through the off season
- Develop annual Visitor Services budget
- Produce monthly sales and financial reports
- Stay current on upgrades to point-of-sale system and work with Operations Manager to ensure system uptime
- Participate in annual review of fee schedules and operational policies; ensure the up-to-date documentation; communicate changes to appropriate staff
- Participate in annual review of appropriate signage, brochures, website content, and other Visitor Services-related communications
Events and Other:
- Manage logistics of all special events such as the annual Gala, Halloween, Kirkwood Gardens Day, and NH Day; assist with donor and member events
- Account for special event income and expenses, attendance, and controls for annual review by Science Center auditors.
- Handle inquiries and schedule lease of Kirkwood Gardens and other rental sites for weddings and other events. Communicate with Facilities staff all details regarding lease contract.
- Work with management of our two leased businesses, Squam Lakes Artisans and Kirkwood Café; serve as Science Center liaison with lessees
Skills and Qualifications:
- Work experience in a supervisory position, preferably at a non-profit
- Experience working with TAM or similar point-of-sale system
- Experience managing special events
- Proficiency in Microsoft Office, especially Excel and Word
- Excellent customer service skills
- Ability to prioritize, meet deadlines, and exercise good judgment and diplomacy
- Excellent interpersonal skills including an engaging personal style, a sincere interest in people, a willingness to listen, a belief in the value of teamwork, and a sense of humor
- Ability to solve problems and work independently
- Excellent verbal and written communication skills
To apply, send cover letter and resume to Development and Communications Director Janet Robertson at firstname.lastname@example.org with Visitor Services Manager in the subject line. Electronic applications preferred. Applications will be accepted until position is filled. No phone calls please. Squam Lakes Natural Science Center is an equal opportunity employer and encourages qualified candidates from all backgrounds to apply.
Interns gain practical learning experience and knowledge, work with professionals, and achieve personal growth toward educational and professional career goals. The Science Center offers three Program Internships, one Marketing Internship, and one Guided Discoveries Internship each summer.
Program Interns (click for details) - all positions have been filled for 2017
A Science Center summer internship is an opportunity to learn and grow while experiencing many facets of the organization. The internship is divided into four basic focus areas plus one optional that each intern will rotate through:
1.Animal Care/Docents-the animal caretakers will orient you to the care of animals; interns are responsible for contacting docents the day before they are scheduled to arrive, as well as assist them in getting props
2.Guided Discoveries- each intern will devote two weeks to working with Guided Discoveries programs which are week long, ½ day theme focused programs for ages 4-5, 6-7, 8-10 and 11-14.
3.Mini Talks/Roving-designed to be a brief presentation on a live animal at the mini-talk amphitheater; this gives the public a chance to have a close up experience with a live animal and ask questions. A rover is expected to provide informal education to visitors while walking the trail.
4.Outreach/Projects-interns will be assigned, during this rotation, to assist naturalists with scheduled outreach programs; interns may choose a project or complete predetermined projects of use to the Science Center
- College junior/senior status with a major in the natural sciences, education or related field.
- Candidates receiving college credit for the experience are given priority in consideration.
- Enthusiasm, motivation and a desire to work with people and animals
- Available from approximately June through end of August
- Weekly stipend plus housing
- Housing in rustic cabin with other summer interns
Send letter of interest, resume and contact information for three references
Squam Lakes Natural Science Center
PO Box 173 Holderness NH 03245
603-968-7194 x 13
Marketing Intern (click for details) - now accepting applications for 2017
Squam Lakes Natural Science Center seeks a college student as a Marketing Intern. The Marketing Intern will gain experience working in a nationally-accredited nature center. The Marketing Intern will work with the Marketing Manager to help strategically manage the promotion and marketing efforts of Squam Lakes Natural Science Center, its environmental education programs, and mission to the general public, membership, and school groups.
Projects will include video creation and editing for social media channels, writing press releases and blog articles, photography of all aspects of the organization, and visitor surveying. Assignments may also include reviewing and editing web copy, editing and proofreading materials, designing event flyers, updating calendar listings, managing press list, analyzing online advertising strategy, assisting with special events, mailings, general office support, and business sponsor solicitations.
This internship requires strong time management, written and oral communications skills, project management, and organizational skills. The Marketing Intern must possess strong initiative and the ability to work independently.
Internships receives weekly stipend ($150), on-site housing (rustic cabin with other interns), may be completed for course credits. Interns work under the supervision of professional staff and are expected to be available approximately 40 hours a week. Schedule may include occasional evening and weekend event assignments.
Send letter of interest and resume to: Amanda Gillen, Squam Lakes Natural Science Center, Amanda.Gillen@nhnature.org
Guided Discoveries Intern (click for details) - now accepting applications for 2017
The Science Center’s Guided Discoveries summer internship is an opportunity to learn and grow while gaining experience in environmental education at a nationally-accredited nature center. Guided Discoveries are week-long programs that provide children ages 4-12 with hands-on experiences that help them discover and connect with New Hampshire’s natural world. The Guided Discoveries Intern assists the Guided Discoveries Instructor with the planning, preparation and instruction for these theme focused programs. The Guided Discoveries Intern also gains experience handling and teaching about native New Hampshire wildlife.
To learn more about the Science Center visit http://nhnature.org.
- College junior/senior status or graduate student with a major in the natural sciences, early childhood education, elementary education, environmental education or related field
- Experience working with children in educational and/or recreational settings preferred
- Candidates receiving college credit for the experience are given priority in consideration
- Enthusiasm, motivation and a desire to work with children and animals
- Available from June 1-August 18, 2017 on weekdays from 8:30 AM-4:30 PM
- Weekly stipend $150/week + onsite housing
Email (preferred) or mail letter of interest, resume and contact information for three references to:
Squam Lakes Natural Science Center
PO Box 173
Holderness NH 03245
603-968-7194 x 14
Volunteering at the Science Center presents opportunities to learn something new and meet interesting people while sharing your talents and skills.
Squam Lakes Natural Science Center is an Equal Opportunity Employer