Your Visit

Squam Lakes Natural Science Center is committed to making our facilities and programs accessible to all visitors. It is our policy to comply with the Americans with Disabilities Act and provide the best possible experience for all visitors. We welcome guests with disabilities who wish to bring their Service Animals onto the grounds with them. Please call 603-968-7194 x 147 for more information or if other assistance is required.

Squam Lakes Natural Science Center prohibits any pets or non-zoo animals from entering with visitors except for trained Service Animals as defined by the Americans with Disabilities Act: A Service Animal means any dog individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.

Guests with Service Animals must check in and out at Admissions upon arrival and departure. Service Animal Owners will be asked to complete a Service Animal Admittance Form upon arrival and given a bandanna to display.

If it is not readily apparent to Visitor Services staff that the animal is a trained Service Animal, they will ask:

• Is this a Service Animal?
• Has this animal been trained to assist someone here today with a disability?
• What task has this animal been trained to perform?

Rules regarding Service Animals at Squam Lakes Natural Science Center

• Under the ADA, Service Animals must be harnessed, leashed, or tethered, unless these devices interfere with the Service Animal’s work or the individual’s disability prevents using these devise.
• If a tethering device is not possible, the individual must maintain control of the animal through voice, signal, or other effective controls at all times.
• Service dogs must by fully trained. Animals-in-training are not permitted.
• The care and supervision of the animal is solely the owner’s responsibility.
• Staff shall verify that the Service Animal is housebroken.
• The Service Animal’s handler is required to clean up after the Service Animal.
• Staff will visually assess the Service Animal for obvious signs of aggressive or erratic behavior, lack of control, or signs of sickness.
• Service Animals are expected to stay off rock barriers, keep all paws on the ground at exhibits, and not bark at exhibit or program animals.
• Service animals should be kept at least 10 feet away from program animals presented by interpreters or walking outside of exhibits. Direct contact between exhibit and program animals and Service Animals is prohibited.
• The owner must comply with all applicable laws and regulation (town, state, federal), including vaccinations, license, and animal health and leash laws.
• The owner must not take the Service Animal into a restricted area.
• The owner must remove the Service Animal when a conflict or potential conflict occurs. This may include animals on exhibit and animals in programs, or any free-roaming animals such as chipmunks and squirrels, and so on.
• Animal Care staff will be informed that a visitor with a Service Animal is on the grounds.

Squam Lakes Natural Science Center is responsible for the health and well-being of over 100 animals and is subject to strict guidelines and regulations pertaining to their protection.

By law, Service Animals can be restricted from areas where the animals on display are the natural prey or predators of dogs, where the presence of a dog would be disruptive, causing the displayed animals to behave aggressively or become agitated. Science Center Animal Care staff have the right to alter or prohibit Service Animal entry to any part of the grounds without prior notice.

If a situation occurs when a Service Animal’s presence agitates or causes a Science Center animal undue stress or anxiety or shows a potential for injury to other guests, exhibit animals, itself, or its handler, Science Center Management reserves the right to designate such areas off limits or sensitive to Service Animals. Visitors must use extra caution in sensitive areas.

Squam Lakes Natural Science Center does not require any surcharges or fees for Service Animals. However, the owner may be held liable (and charged as applicable) for any damage, injury, or death caused by the Service Animal to the grounds, him/herself, the animal or plant collection, staff, or visitors to the same extent as others without Service Animals are held responsible or charged.

Owners should also be aware that Service Animals may be exposed to diseases of animals within the Science Center’s collection, and this risk is assumed wholly by the owner when bringing the Service Animal on site.

As an alternative to bringing Service Animal on the ground, the Science Center offers free electric carts for individuals with mobility disabilities. To reserve a cart, call 603-968-7194 x 132.

Service Animals in Programs and on Lake Cruises

In the event that a Service Animal is present in a program involving animals, the following policy is in place:

• Service Animals must be well restrained and no more than an arm's length away from the owner.
• Service Animals must be kept a minimum of 10 feet from all animals, those being presented and any in carriers.
• Program animals will be put away immediately if it appears distressed by the Service Animal's presence or if the Service Animal appears too "interested' in the program animal.
• ONLY Service dogs are allowed on Squam Lake Cruises and subject to all the rules listed here. Miniature Horses are not permitted.

Resources

ADA National Network
Provides Information, Guidance, and Training on the Americans with Disabilities Act. Here is a good resource from this agency: https://adata.org/publication/Service -animals-booklet

ADA
For more information about the ADA, visit their website or call a toll-free number.
ADA website: www.ADA.gov
800-514-0301 (Voice)
800-514-0383 (TTY)

Updated April 2019